Dear Valued Owners,
In view of the high demand for appointments and an increasing number of “no-shows” when a client cancels without providing advance notice, another patient is unable to be seen. As a result, we now have a No-Show, Late, & Cancellation Policy in place for all surgical and medical appointments with our veterinarians. At the time of scheduling, the client should be informed of the appointment’s “No-Show & Cancellation Policy.” This policy will be included in appointment booking confirmation emails and on our website.
Missed appointments or late cancellations are charged $80.00.
Our goal is to provide timely care to all of our patients while also respecting the time of the veterinarian and the constraints of a busy schedule. If you need to cancel your appointment, please do so at least 48 hours before your pet’s appointment. This allows us to accommodate other patients who may require immediate medical attention.
Cancellations:
Cancellations must be made at least 48 hours in advance of the scheduled appointment time. Cancellations with less than 48 hours’ notice may incur an $80 fee. We understand that extenuating circumstances arise; for more information, please speak with a member of our Client Care team.
Late:
If you arrive more than 10 minutes late for your appointment, a $20 late fee will be charged to your account. If the veterinarian cannot see you on the same day, you will be rescheduled for a future clinic visit, if one is available.
No-Shows:
No-Show Appointments will be charged an $80.00 fee if they are missed. We understand that extenuating circumstances can arise; for more information, please speak with a member of our Client Care team.
Any future appointments will require the client to pay the remaining balance.
Surgery:
Surgeries or procedures must be cancelled or rescheduled at least 5 days before the scheduled date. Cancelling or rescheduling without providing such notice may result in a $100 charge. We understand that extenuating circumstances occur; for more information, please speak with a member of our Client Care team.
Thank you for being so patient as we navigate this difficult period, and we sincerely apologize for the inconvenience.
